Abstract
This chapter examines the importance of including value-add service management practices early in the Continuous Integration/Continuous Delivery (CI/CD) pipeline. The authors will also address the importance of establishing a balance between the development and delivery of features with the development and delivery of practices that support overall infrastructure and service management capabilities. Without fully encompassing all of these practices, the DevOps benefits of reducing time-to-market for a set of features can be negated by a potential increase in security exposures as well as overall quality issues. Within this chapter, several key service management practices are identified as well as the importance of fully incorporating those practices into a DevOps adoption.
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