Desempenho de organizações policiais: revisão sistemática da literatura

Abstract

Given the significant role that the police fulfill in society it is important to obtain information that can be used to evaluate their performance and, thus, improve their services and meet the demands and needs of the community. In this sense, the present study aimed to carry out a systematic review of the literature about the performance of police organizations. Theoretical and empirical articles published between 2010 and 2020 that aimed to evaluate or measure the performance of police organizations were reviewed. Searched to identify theoretical-empirical models, with data collection instruments, data analysis methods and variables, which are used in research regarding police performance. Throughout the results of the literature review, it was found that, given the complexity and diversity of services provided by police organizations, it is not possible to establish a single methodology for the performance assessment to be carried out. For this reason, the performance of these organizations should be measured in accordance with the objectives and duties of each police that will be evaluated, according to the activities that are carried out and in line with the dimension that is to be measured. Only after this definition is it possible to choose the variables that will be used for the analysis. Based on these results, a research agenda is proposed to define and evaluate the performance of Brazilian police, according to their characteristics and duties, to enable the increase of social control over these organizations and improve their performance.