Descriptive analysis of present quality management practices of Indian micro, small and medium enterprises

Abstract

This paper is based on an empirical study of quality management practices in micro, small and medium enterprises (MSMEs) of India. The main focus of the study was to identify current quality readiness of Indian MSMEs and how much they are prepared to handle the challenge in world market. This study was taken place on leather, plastics and chemical industries, in and around of Kanpur (India), where the main focus was to collect the primary data mainly from export oriented MSME based on the well–known quality management criterions drawn from Malcolm Baldrige National Quality Award (MBNQA), European Federation for Quality Management (EFQM). It also examines possible connections between MSME's growth, and the implementation of quality–related practices. Descriptive statistical analysis will try to reveal whether any significant difference exists in the implementation and use of quality–related practices, across the low, moderate and high growth MSME development pathways. The outcomes of this research may help the owner of these MSME to take initiative as well as implement quality management in their organisation so as to improve the quality of their product/services.