Abstract

This study aims to describe empathetic listening to school counselors and directing students to difficulties. The samples in this study were 106 school counselors. Sampling method used proportional random sampling technique. The research method used is a descriptive survey. Data collection uses the School Empathy Counselor Inventory which comprises 42 items approved with reliability test results got 0.9405. The results of the study showed that most empathy listened to school counselors in students having problems with moderate categories. School Counselors are capable when listening to problem students. However, for school counselors aged 41-50 years, there was a decrease in empathy and teachers of empathy for women higher than men, so counseling training was needed to increase empathy and listening skills.

Highlights

  • In connection with problem students who have to solve the problem, the function of the guidance and counseling services is to provide services to guidance and counseling as one sub-field that has a distinctive function derived from guidance and counseling services psychological help (Winkel, 2006)

  • From the results of research conducted on 106 school counselor of State High School in East Jakarta using an empathy questionnaire listening to problematic students containing 42 items of statements, I got the following results: Table 2

  • The age range of 21-30 years is known by the number of samples of 5 school counselor, including 4 school counselor (80%) in the middle category meaning that counsel teachers can quite have empathy listening skills for problem students, and 1 school counselor (20%) falls into the category low means that the teacher cannot empathize when listening to problem students

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Summary

Introduction

In connection with problem students who have to solve the problem, the function of the guidance and counseling services is to provide services to guidance and counseling as one sub-field that has a distinctive function derived from guidance and counseling services psychological help (Winkel, 2006). From the results of a preliminary study conducted at four East Jakarta State Senior High School, the results showed that five school counselor interviewed three of them did not empathize when handling students’ problems, because school counselor were too dominant to give advice to students, if students made mistakes only assessing that students have made mistakes, only focus on what responses will, submit, and only limited to questioning and answer to the problems of their two other school counselor understand their students through how to build interpersonal communication where the school counselor with a student’s influences each other so that the school counselor can feel what the students feel, the school counselor listens to their students so that in handling problems only give advice about 25% from the length of the counseling process, besides that the way the counseling teacher responds to the problem of the student’s focus base on the problems told by students and sees the nonverbal messages shown, besides that it is base on the results of digging information. We can predict supportive relationships to have high empathy and social sensitivity in children (Hojat, 2006)

Method
Results and Discussion
Conclusion

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