Deriving Pipeline for Emergency Services Using Natural Language Processing Techniques

Abstract

Communications have a crucial role in times of crisis, particularly in times of emergency. Whenever a region is affected by any disaster, social media sites such as Twitter, etc., are a great way to get information out to those who need it the most. Our paper suggests that in times of crisis, when people are worried about finding the right emergency contacts or are experiencing a transformation in their psychological response, they should manually enter their experience into an app to obtain contact information for the nearest SOS. Alternatively, the proposed application suggests scraping hashtags from around the world with web scraping scripts to retrieve geo-referenced tweets in real time. In order to gather accurate data, Twitter's API or some third-party application can be used in the development of this software. When there is a major crisis, social media user behavior plays a vital role, owing to its efficiency and high reliability with swift data dissemination. Anxiety over finding the right emergency team contact may cause people to lose their cool and become unclear about which authority they should call when an emergency occurs. Eventually, our application bridges the gap between clients in need of help and the approved agency that can really provide that support in different circumstances. In the case of, for example, a lost child or a flooded area, our application helps you get in touch with an organization that can assist you in dealing with the situation. We have used CNN-1-D + LSTM, CNN-1-D + Bi-LSTMs, and CNN-1-D + LSTM + Glove-100-D to get maximum accuracy for the classification model. It is possible to use the prototype solution in a novel way to organize immediate assistance with authorities in comprehensive administration, while integrating Twitter or other social platforms into the application can make it a feasible platform for preventive intervention and catastrophe management.