Deriving Goal-Oriented Models from Business Process Models: Applied to Cancer Care Organisation

Abstract

The presence of business process models in cancer care organisations is a must for the purpose of documenting the workflow of the business and for the sake of required continuous improvement. Goal-oriented models show the dependency relations between business goals and their elaboration into finer unambiguous goals that are achievable through business tasks and measured using metrics. Also, business goals represent the rationales behind a business process. Therefore, goal-oriented models are required to represent a strategic angle of the current business processes at cancer care organisations in order to help the stakeholders in improving their decision making and the continuous improvement regarding goals. This paper presents a re-engineering method for deriving goal-oriented models that are enriched with quality-oriented models from a role-oriented business process model. The work is evaluated using a case study from a cancer care institute in Jordan. The results of this research contribute to bridging the gap between a cancer care business and its systems from the strategic perspective. Moreover, the work contributes in enriching the cancer care stakeholders’ knowledge regarding the business drivers of their operations. Further work is planned that aims at linking the resulting goal-oriented models with the cancer care organisation’s internal procedure, policies and protocols and vice versa in order to have the full traceability chain from goals and protocols to business process models.