Abstract
BackgroundCoronavirus disease 2019 (COVID-19) as an infectious disease primarily spreading through droplet infection in dental treatment. Patient satisfaction is an indicator of healthcare quality service. Quality of healthcare service and patient satisfaction has been affected by the COVID‑19 pandemic. This study aims to assess the knowledge and satisfaction toward health protocols COVID-19 during dental treatment among dental patients.MethodsAn institutional-based cross-sectional study was conducted on 270 dental patients using a self‑designed questionnaire consisting of knowledge and satisfaction about health protocols COVID-19 during dental treatment through a random sampling technique. Data were imported to SPSS version 21 for analysis. Descriptive and analytical statistics were used to identify the factors associated with their knowledge and satisfaction. A p value < 0.05 was considered statistical significance.ResultsTotally, 270 dental patients with mean age of 37.6 ± 6.7 years participated in the study. The mean knowledge score was 36.7 ± 3.5, as considerable number of participants were unaware about the risk associated with dental treatment as well as restrictions imposed on dental procedures. About 18% of participants experienced one or other form of dental complaints during the lockdown period. The overall level of patient satisfaction was 44.6%.ConclusionIt can be concluded that, public knowledge is to be improved about risk of virus transmission that can be related with dental treatment and also people should be encouraged to use virtual facilities, such as teledentistry, so that no dental emergencies is left untreated during the pandemic time. In addition, the level of satisfaction was in a medium level for dental patients in the study area. Specifically, we deduced from the results that social/physical distancing measures are one of the mechanisms to decrease the fear of exposure to the COVID-19.
Highlights
Outbreak of COVID-19 began in December 2019 [1, 2]
Considering the stated issues and the special importance of observing health protocols to maintain the health of patients and the dental community, this study was aimed to investigate two aspects of awareness and patient satisfaction with the observance of health protocols and instructions related to COVID-19 in the environment of the dental clinic
We attempted to provide a comprehensive inspection of the knowledge and satisfaction of dental patients toward health protocols COVID-19 during the time of the pandemic
Summary
Outbreak of COVID-19 began in December 2019 [1, 2]. This virus has spread in the whole world until now. The virus can spread through respiratory droplets, via the mucous membrane of the mouth, nose, and eyes [3, 4]. The COVID-19 outbreak threatens public health in the world. Coronavirus disease 2019 (COVID-19) as an infectious disease primarily spreading through droplet infection in dental treatment. Patient satisfaction is an indicator of healthcare quality service. Quality of healthcare service and patient satisfaction has been affected by the COVID‐19 pandemic. This study aims to assess the knowledge and satisfaction toward health protocols COVID-19 during dental treatment among dental patients
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