Abstract
As part of an overall quality initiative at General Electric (GE), a study was undertaken to understand and reduce usability defects in the software development lifecycle at GE Information Services, Inc. Six Sigma methodology, which tries to increase quality through systematic process improvement, was applied to a sample of usability data. The results of this effort found that usability defects were highest in those products where there had been minimal involvement of the User Interface staff and usability defects were most dramatically reduced by using a systematic approach to usability (i.e., the user interface design process). When presented to upper management, the net effect of this study was a raised consciousness in the company that usability defects are very controllable, a policy statement issued that future development efforts would include the user interface design process, and a commitment for increased resources for the User Interface team.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
