Abstract
One of the significant challenges in the Procurement area of large companies is the prioritization of demands, given the high volume of daily requests and the reduced amount of labor. Therefore, it is necessary to seek a service strategy to meet all demands promptly and with the required quality. Therefore, this study aims to sort requisitions into service priorities according to the urgency in the generation of purchase orders. Through the Value-Focused Thinking (VFT) approach, it is possible to extract the understanding of values by experts by developing a hierarchy of fundamental objectives and a network of objectives. Then, to evaluate the alternatives because of the established criteria, the Multi-criteria Decision Support Method THOR 2 is used for its ability to perform the ordering of alternatives. With this work, we exposes an approach to support decision-making processes regarding the prioritization of demands in various sectors and companies.
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