Abstract
This work is devoted to addressing the IT governance - management communication aspects, considering that their responsibilities are different, but complementary, in developing an IT governance framework. Our research question consists of finding which aspects (and subsequent themes) from IT governance literature may be considered. We performed a systematic scoping literature review, as our objective is to conduct a wide-ranging search on the aspects that communicate the governance of IT and its management. Because we want to broadly know the communication aspects and subthemes, we first filtered the articles reading each title and abstract and the relevant studies were reduced to 174. Finally, after an exhaustive reading, review, and categorization, 92 studies were selected. We identified 14 aspects and 50 themes regarding the communication interface between IT governance and IT management. Our study brings insights on a clearer IT governance-management interface conceptualization and identifies an agenda for further research on it.
Highlights
IT governance has increased in importance because organizations base their core business activity on IT
We queried each electronic database with adapted regular expressions whose keywords were “IT governance” or “governance of IT,” “IT management” or “management of IT,” and combinations of the following: “interface,” “connection,” “relationship,” and “communication.” Regarding the time constraint, we have focused our scoping from 1993 until December 2019, as we consider the work of Venkatraman et al (Venkatraman, Henderson, & Oldach, 1993) as the main initial reference of IT governance and communication with IT management
After applying our coding scheme, the 14 aspects obtained from the literature regarding the communication interface between IT governance and IT management are described
Summary
IT governance has increased in importance because organizations base their core business activity on IT. Organizations are directing IT plans to align them to business strategy as well as controlling and monitoring if the results are as expected (Henderson & Venkatraman, 1993). There are various recognized frameworks and standards (e.g. COBIT 2019 (ISACA, 2018) and ISO/IEC 38500 (ISO/IEC 38500, 2015)), some firms may still be managing the implementation of IT governance. The difficulties that organizations have in implementing IT governance may be owing to several causes:. There are many definitions of what IT governance is and how it differs from IT management, each having different approaches (Ko & Fink, 2010; Robb & Parent, 2009)
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