Abstract

The Living It Up project (LiU) is part of a £37 million UK-wide programme entitled Delivering Assisted Living Lifestyles at Scale (dallas). LiU aims to empower the people of Scotland to improve their health and well-being whilst enhancing their quality of life through innovative inter-connected technologies and services at scale. This study sets out to understand the experiences of ‘implementers’ and determine their views on the factors which can promote or inhibit successful implementation of a large-scale innovative eHealth deployment. N=6 semi-structured interviews have been conducted to date, and a further 12 are being conducted in order to capture how the views of implementers change over time. Normalisation Process Theory (NPT) is being used as the underpinning conceptual framework for the study. In this case-study, we focus on the NPT domain of ‘Cognitive Participation’. Initial findings highlight the difficulty of innovating at scale. For example, it became clear throughout our interviews that ‘co-designing’ innovative products and services takes time. This means that ‘polished’ end-products are not available immediately which in turns makes it more difficult to sustain enthusiasm and engagement from co-design activities participants. Also, personal communication has been a key driver of enrolment. However, this approach is difficult to sustain at scale. Further follow up of the implementation journey will allow us to gain valuable insights into the barriers and facilitators in the deployment of large-scale eHealth initiatives.

Highlights

  • It is hoped that recent advances in the field of digital healthcare will provide a streamlined ‘care journey’ for patients, with reduced hospital admissions and cost savings to health services [1]

  • Living It Up project (LiU) is a collaborative consortium of over 30 organisations led by NHS 24, The Scottish Centre for Telehealth and Telecare (SCTT), Scotland's National Health Service telehealth and telecare organisation

  • For the purpose of this report, we focused on the Normalisation Process Theory (NPT) domain of the Cognitive Participation

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Summary

INTRODUCTION

It is hoped that recent advances in the field of digital healthcare will provide a streamlined ‘care journey’ for patients, with reduced hospital admissions and cost savings to health services [1]. An important translational gap remains between the implementation and evaluation of localised pilot studies and generalisation to large-scale, mainstream services [2]. Our study seeks to understand the views and experiences of ‘implementers’ of large-scale eHealth initiatives and identify the factors which promote or inhibit successful implementation. The study aims to shed light on the varying factors affecting ‘buy-in’ (engagement, recruitment and participation) and how these impact on normalization (embedding, integration and sustainability) of an intervention [3]

The Living-It-Up Programme
Normalisation Process Theory
MATERIALS AND METHODS
Initiation
Enrolment
Legitimation
Activation
DISCUSSION
Full Text
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