Delineate board, ED roles in staff complaints

Abstract

Resolving staff disputes and complaints is clearly within the purview of a nonprofit's executive director. There's a chain of command of sorts in nonprofits, just as in for‐profit companies, that staff should follow in these cases—who they should take their issue to first, such as a direct supervisor, and then who they could appeal to if that person does not effectively resolve the problem. And generally, the ED is ultimately the person who makes the final decision if a resolution wasn't reached by lower‐level managers.