Abstract
Efficient operation of the integrated management information systems (IMISs), especially multi-agent systems, is related to their ability to automatically process collective knowledge. On the basis of this knowledge the decision-making process is realized in the business organizations. This paper presents issues related to framework for acquiring and acquisition subprocesses in a collective knowledge of business organization processing in IMIS. The main novelty of the developed framework is the coverage of all the areas of operation of an organization. Additionally, the inter-area knowledge for automatic strategic-level decision-making has been taken into consideration. The main improvements of this framework are that it allows for processing of the whole collective knowledge of business organization and it can be directly implemented in IMIS.
Highlights
IT is currently used in the knowledge management processes, especially in the integrated management information systems (IMISs) which, among other things, This is an Open Access article published by World Scientic Publishing Company
Processing of collective knowledge and making decisions on the basis of the type of knowledge realized by IMIS are the areas of issues of the Collective Intelligence, which deals with methods for building an intelligence on the basis of a set of independent intelligences.[5,6]
A collective knowledge becomes increasingly important in business organization management
Summary
IT is currently used in the knowledge management processes, especially in the integrated management information systems (IMISs) which, among other things, This is an Open Access article published by World Scientic Publishing Company. The important research problem is, developing a framework for acquiring and acquisition of a collective knowledge of business organization in IMIS It would enable a complete automation of the process of collective knowledge management from di®erent functional areas of organization [e.g., manufacturing, logistics, Customer Relationship Management (CRM)]. Nowadays, it is a very important issue because the decision-making process in business organizations is realized in the conditions of a very turbulent environment. Taking into account the above issues, the aim of this paper is to develop a formal framework of acquiring and acquisition of the collective knowledge of business organization in the multiagent cognitive integrated management information system. The fourth part of paper presents practical implementation and integration issues
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