Abstract
The field of family planning has been at the forefront of the movement to begin prioritizing quality of health care services as opposed to focusing more narrowly on coverage and utilization. A focus on quality in family planning began most notably with Judith Bruce's 1990 publication of a framework to assess quality from the client's perspective, informed by Avedis Donabedian's foundational definition of health care quality in terms of structure, process and outcome elements [ 1 Bruce J. Fundamental elements of the quality of care: a simple framework. Stud Fam Plann. 1990; 21: 61-91 Crossref PubMed Scopus (497) Google Scholar , 2 Donabedian A. Evaluating the quality of medical care. Milbank Mem Fund Q. 1966; 44: 166-206 Crossref PubMed Scopus (3230) Google Scholar , 3 Donabedian A. The quality of care: how can it be assessed?. JAMA. 1988; 260: 1743-1748 Crossref PubMed Scopus (4511) Google Scholar ]. Bruce's publication came more than a decade before the United States (US) Institute of Medicine's groundbreaking report Crossing the Quality Chasm [ [4] Institute of Medicine Crossing the quality chasm: a new health system for the 21st century. National Academies Press, 2001 Google Scholar ] and the World Health Organization's publication of guidance for quality improvement in health systems [ [5] World Health Organization Quality of care: a process for making strategic choices in health systems. 2006 Google Scholar ], and has informed countless efforts to monitor and improve family planning programs. Its focus on quality from the client's perspective is in line with the now prominent “Triple Aim” framework which includes patient experience as one of three organizing principles of optimal health systems, in addition to cost and population health [ [6] Berwick D.M. Nolan T.W. Whittington J. The triple aim: care, health, and cost. Health Aff. 2008; 27: 759-769 Crossref PubMed Scopus (3392) Google Scholar ].
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