DeepCPR: Deep Path Reasoning Using Sequence of User-Preferred Attributes for Conversational Recommendation

Abstract

Conversational recommender systems (CRS) have garnered significant attention in academia and industry because of their ability to capture user preferences via system questions and user responses. Typically, in a CRS, reinforcement learning (RL) is utilized to determine the optimal timing for requesting attribute information or suggesting items. However, existing methods consider user-preferred attributes independently and ignore that attributes may be of different importance to the same user, in the attribute and item selection phases, which limits the accuracy and interpretability of CRS. Inspired by this, we propose deep conversational path reasoning (DeepCPR), which involves constructing a reasoning path on a graph with a series of user-favored attributes. It utilizes the attention mechanism to thoroughly examine the connections between these attributes and provide improved explanations for which attributes to inquire about or which items to recommend. In DeepCPR, two deep-learning-based modules are proposed to realize attribute and item selection. In the first module, the sequence of attributes confirmed by the user in conversation is encoded with a gated graph neural network to obtain the user’s long-term preference using a self-attention mechanism for the selection of candidate attributes. In the second module, a self-attention approach with more appropriate strategies is developed to dynamically select candidate items. In addition, to achieve fine-grained user preference modeling, a recurrent neural network is employed to aggregate the sequence of attributes that interact with the users. Numerous experimental evaluations conducted on four real CRS datasets show that the proposed method significantly outperforms existing advanced methods in terms of conversational recommendations.