Abstract
The upsurge in social media websites has in no doubt triggered a huge source of data for mining interesting expressions on a variety of subjects. These expressions on social media websites empower ...
Highlights
Information seeking is very useful for day-to-day activities with regards to pre and post-financial transactions, particu larly, among banking institutions and other financial outlets in general
Information seeking is very useful for day-to-day activities with regards to pre and post-financial transactions among banking institutions and other financial outlets in general
Analysing tweet sentiment based on lexicons For this study, we performed sentiment analysis of 7,730 English tweets collected between 1 January 2015 and 31 December 2019 using all the four lexicons in isolation from each other
Summary
Information seeking is very useful for day-to-day activities with regards to pre and post-financial transactions among banking institutions and other financial outlets in general. Online banking transactions have grown at an exponential rate due to the high intensity of competition among banks and non-banking institutions. This phenomenon in today’s technological era has attracted a growing interest by scholars and industry players con cerning the effectiveness and efficiency characterized by service delivery in both production and service-based organizations (Botchway et al, 2019; Ernst & Young, 2011; Mogaji et al, 2016). Internet banking has attracted several distinguished stakeholders including bankers, custo mers, regulators amongst others to adopt it in their day-to-day activities
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