Abstract
This article discusses one of the management attributes discovered about Zimbabwe's most successful companies - decision-making structures. Seven most successful companies from among those quoted on the Zimbawean Stock Exchange (ZSE) were selected in terms of financial and macroeconomic criteria in their industrial categories. The research for attributes was mainly qualitative - consisting of interviews of chief executives, departmental managers, skilled, semi-skilled, and unskilled employees of the companies. The interviewees were also asked to complete a quantitative instrument, a semantic differential. Data from the interviews were content analysed. The findings showed that these companies have both centralised and decentralised decision-making structures that are in strata. The strata consist of those decisions that concern policy matters and are made at top management level and those at middle management level that take into account the input of the employees. This attribute has had some influence in the success of these companies and could thus contribute to the success of other less successful companies with a socio-economic situation similar to that of Zimbabwe's, the host country in which the study was conducted.
Highlights
The background of this study is that in recent years, businessmen in the West have expressed the need for excellence in the management of companies
Profit margins have decreased because of these and other factors (Cosier & Dalton, 1986). It is for this reason that academics and others in Western countries sought innovative management approaches in an attempt to show the way those businesses could regain lost markets and profit margins to lay a good foundation for future development (Cosier & Dalton, 1986)
It is extracted from research conducted to identify the management attributes that have made excellent Zimbabwean companies successful (Khumalo, 1997; l 998a; l 998b)
Summary
The background of this study is that in recent years, businessmen in the West have expressed the need for excellence in the management of companies. Profit margins have decreased because of these and other factors (Cosier & Dalton, 1986) It is for this reason that academics and others in Western countries sought innovative management approaches in an attempt to show the way those businesses could regain lost markets and profit margins to lay a good foundation for future development (Cosier & Dalton, 1986). The study on excellent companies in Zimbabwe was an attempt to offer the country's businesses some benefits similcl! It is extracted from research conducted to identify the management attributes that have made excellent Zimbabwean companies successful (Khumalo, 1997; l 998a; l 998b). A participative style of management is presented as one of the attributes contributing to excellence in Zimbabwean companies
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