Abstract
Problem identification is a critical step to resolve the delay problem in many industries.Fishbone Diagram is one method that is widely used to explore various alternative causes of problems.Other approaches are still needed to define the level of significance of the relationship between each alternative cause of the problem with the perceived problem.The Decision Tree with C5.0 and J48 algorithm approaches are used to classify enormous amounts of data. This study used these algorithms to obtain the root cause of delay. The calculation of information gain shows that most influence variables for the classification process of delay are warehouse capacity and quote order lead time.
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