Abstract
Decision Support Systems (DSS) are automated information systems designed to aid administrative decision making. This article reviews the literature on the design, implementation, and evaluation of DSS. Based on the review, the article suggests that evaluators act as liaisons between designers and managers, identify and collect data for DSS, and evaluate DSS. The DSS literature supports the value of collaboration between evaluators and users, and it suggests how to improve their relationships. The emphasis of DSS designers on decision-making styles may provide a new dimensionfor research on evaluation.
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