Decision support systems for strategic information systems planning: an approach for logistics strategic management

Abstract

As business environment is getting more and more turbulent, effective strategic management and decision-making is necessary, thus the implementation of decision support systems (DSS) is considered crucial to sustain competitive advantage. Information systems (IS) are used to collect information and to support the decision making to select the right strategy. In this view, strategic information systems planning (SISP) and its alignment with business planning improves business performance. DSS have been widely applied in logistics but surveys which indicate their strategic approach are limited. Although logistics is the function which consists of the management of material and information flows and it is significant in satisfying customers' needs, researchers have just recently started paying attention in its strategic role. This paper proposes a strategic DSS framework which combines both the strategic management process and SISP to provide an approach so as to achieve effective decision making in logistics.