Decision Support System for Staff Assignment Using VIKOR Algorithm

Abstract

Call center staff is a staff who work in providing repair or servicing services by telephone. This staff is in charge of explaining the solutions to be carried out by the company in obtaining answers. Call center staff must have a good temperament and smart. In getting good staff, companies can use a decision support system with the VIKOR method to select and select these staff. Five criteria will be tested in determining the staff. The results of the VIKOR method can help companies find call center staff that match company expectations. The ranking results can determine the level of results of the VIKOR method test on call center staff who are used as candidates or alternatives. By implementing this method, the search for call center staff will be better.