Decision support for the administrative man: a prototype DSS case

Abstract

In this paper we focus on the practical and conceptual design factors and implementation features of a prototype decision support system for a typical ‘administrative man’. We discuss the parameters and design principles that we found significant for the creation, inclusion and visualisation of mental models to aid the change management process for a particular manager. In related research we formulated a prescriptive model for this manager. Using this formulation we created a design for the change management subset of the decision maker's environment. Our goal is to provide a framework that supports decision situations where complexity and vagueness constrain the decision making process.