Abstract
This paper presents a new general method for Fuzzy analysis, based on mathematical operations between arrays, which allow the development of simple and fast computational algorithms, for applications to support decision making in different processes of the telecommunications network management. The approach is generic enough to be applied at the operational, tactical and strategic levels of management. To validate the method, prospective scenarios are analyzed in the period of 2012-2020 for Wire line services in Brazil, developed through exploratory research, based upon data from official bodies such as Anatel (National Telecommunications Agency), IBGE (Brazilian Institute of Geography and Statistics) and the Ministry of Communications
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