Abstract
To develop product within shorter deadlines remains a major challenge for the businesses. One of the possible answers is to capitalize "ready to use" expert knowledge. The choices of the customer being multiple, our research is oriented towards tolls and methods analysis and optimisation multi-criteria. In this paper, a generic approach and the Rough Sets Method (RSM) are briefly presented, which help the decision-making taking into account the human aspect of the decision maker preferences. This allows informal knowledge to be formalized based on the "preferences" and "no preferences" of experts. RSM is applied to an industrial study in a high yield pulping process and cheese production.
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