Debilidades atribuídas pela comunidade de Jequié ao serviço de atendimento móvel de urgência

Abstract

Urgency is an important point observed by the population on health services. In this sense, a Mobile Emergency Care Service was set up, in order to assist the population in emergency cases. This study aimed to know the weaknesses appointed by the community of Jequié to the Mobile Emergency Care Service. Descriptive, exploratory study accomplished with 25 representatives, leaders of Neighbors Association of Jequié, during the months of April and May, 2009. Data were collected through semi-structured interview, analyzed according to the thematic content analysis, and a category called "Weaknesses", from which 5 subcategories emerged: Bureaucracy, Delays in assistance, Number of vehicles, Unawareness of the job and tricky phone calls. The result shows that there are some points that need to be improved to better attend the user’s needs. These aspects depend on the health education of the population, who do not understand the workflow, the infrastructure and the diversity of the provided care. The evaluation and redirection of the educational actions might provide a more effective, faster and accurate service.