Dealing with nonfunctional requirements in large software systems

Abstract

Quality improvement such as increased reliability and maintainability are of utmost importance in software development. In this field, which was previously ad hoc and unpredictable rather than customerdoriented, increasing competition and focus on customer satisfaction have motivated management to put more emphasis on quality issues. This paper provides insight in techniques for dealing with what customers call generic quality attributes and what software engineers call nonfunctional requirements. Since requirements management more than many other disciplines in software engineering need practical insight, examples are provided for dealing with four nonfunctional requirements in large telecommunication systems, namely performance, usability, reliability, and maintainability. Guidelines are presented for specifying, constructing, analyzing, measuring and tracing nonfunctional requirements. Many examples from telecommunication system development show how to specifically and pragmatically deal with nonfunctional requirements. Extracts from three common standards (SEI CMM, ISO 9000–3, BELLCORE suite) are added in the form of a checklist for underlining the importance of proper requirements management from a customer viewpoint.