Abstract
•Patients are increasingly turning to physician-rating websites and write reviews.•Negative reviews can elicit reputational damage for physicians.•A web-based experiment was used to test the effectiveness of response strategies.•Physicians can prevent reputational damage by using effective response strategies.•We provide evidence-based action recommendations for physicians.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
