Abstract

Purpose – The purpose of this paper is to provide a system based on the data flow diagram (DFD), which can be used to help urban policy makers reduce the consequences of natural disasters.Design/methodology/approach – The paper considers the socio‐technical perspective of government information systems and management, and draws on the collection and analysis of several public reports, media papers, and expert opinions published in the aftermath of the earthquake in Bam, Iran in December 2003, as one of the most destructive urban disasters in Iran and worldwide.Findings – Considering the rescue and disaster management activities after Bam earthquake, the paper examines and discusses how important a clear DFD‐based system for managing urban disasters is. Moreover, the DFD model is suggested as an expert system to better handle and manage operations and different organizations involved in the rescue process.Research limitations/implications – The paper requires a practical pilot implementation of DFD‐based s...

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