Abstract
Though data is largely recognized as a new form of capital in the digital era, little research has been done on how innovations related to finding health professionals and using health services are evolving in smart-city-based, preventive healthcare service delivery networks. How does digital data affect preventive healthcare practices in service delivery networks? Evidence is provided from a smart city service delivery network on how data and ICT usage impact preventive healthcare innovations. The research is based on a case study highlighting the transformations continuously occurring in such a network. The results suggest that using data from different sectors will enable individuals and health professionals to communicate via intelligent personalized services, which will act as agents, guiding and coaching individuals to change their lifestyles to avoid chronic diseases. This study provides new knowledge on how continuously using health data can produce novel routines and innovations in healthcare networks over time.
Highlights
The paradigm of healthcare is changing dramatically to respond to the challenge of increasing costs and the needs of an ageing population (Karanikolos et al, 2013)
Though data is largely recognized as a new form of capital in the digital era, little research has been done on how innovations related to finding health professionals and using health services are evolving in smart-city-based, preventive healthcare service delivery networks
The results suggest that using data from different sectors will enable individuals and health professionals to communicate via intelligent personalized services, which will act as agents, guiding and coaching individuals to change their lifestyles to avoid chronic diseases
Summary
The paradigm of healthcare is changing dramatically to respond to the challenge of increasing costs and the needs of an ageing population (Karanikolos et al, 2013). ICT-driven innovations have been continuously developed in the health care sector to cover such basic practices as a) finding the right health professionals and b) knowing how to use existing health facilities. The health innovations currently being developed are digital or digitally enabled innovations, which are driven by data and involve both physical and digital components for novel market offerings (Lusch & Nambisan, 2015) (for more on decision support systems, see, e.g., Wimmer et al 2016). The digital components will help individuals access health care facilities more independent of time and place, and support healthcare organizations in detecting diseases earlier (Raghupathi & Raghupathi, 2014). The role of data is very crucial to such digitalization efforts (Ylijoki & Porras, 2016)
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