Dashed Expectations: Limitations of the telegraphic service in the late Qing

Abstract

AbstractPrevious researchers have noted that the telegraph had a significant impact on late Qing politics in a variety of ways. This paper, however, argues that the telegraph in China failed to become a popular means of communication due to technical problems and misguided pricing policies. The Telegraph Administration (Zhongguo dianbaoju) was established in 1882, and its service suffered from persistent problems with regard to speed, stability, cost, and security. In order to keep profits up so as to be able to pay dividends to its shareholders, the Telegraph Administration did not invest in the latest and most efficient telegraph machines which would have enabled it to improve its service, cut down on telegraph fees, and attract more customers. Instead, it had to keep charges high for both private and commercial telegraph users, but at the same time it was not able to resolve delays in transmission, even for government messages. Although the service had an impact on the overall communications market in China—not least due to its near-monopoly position—and returned a degree of profit to its shareholders, the mindset of its administration and its approach to management limited the company's ability to develop a successful niche in the market or to achieve its potential as a driving force in China's economic development.