Dark data: the invisible resource that can drive performance now

Abstract

PurposeThis paper aims to provide guidance so firms can enter the Internet of Things (IoT) era today – and realize its data-driven benefits – by using IoT “dark data” already generated by their operations.Design/methodology/approachThis study draws upon data from original expert interviews and an extensive study of over 1,200 research articles and white papers to provide managerial guidance for exploiting IoT dark data.FindingsMany companies are held back from entering the IoT era today, not by technological issues, but by matters addressable by managerial and strategic leadership. Executives must build dark data awareness among their employees and use non-traditional measures to predict return on investment. The study shares expert advice for accomplishing both of these efforts.Research limitations/implicationsOnly 3 out of 1,202 research articles addressed IoT dark data. This paper helps fill this gap in understanding.Practical implicationsThis study provides normative guidelines for managers and executives to increase awareness of the dark IoT data that exist within their organizations and to motivate the investments needed to exploit this data to improve business performance.Originality/valueThis research provides guidance for companies to benefit from the IoT today. This study provides an alternate, pragmatic view of Industry 4.0 that focuses on current business reality rather than futurist visions.