Dangerous, Commendable or Compliant: How Nordic People Think About Volunteers as Providers of Public Welfare Services

Abstract

The interdependencies and conflicts between civil society and welfare states are of continuing interest and controversy among civil society researchers. Particularly, issues of motivation, collaboration, management, and institutional contexts have been subject to extensive scrutiny. Less prominent on this research agenda, the issue of public perceptions and legitimacy is highly relevant to the conversation on welfare state and civil society. This study contributes on this topic by investigating the public legitimacy of volunteer involvement in public welfare services. The article presents findings from a qualitative interview study of perceptions of welfare institutions conducted in 2013–2014 among 115 participants from Sweden and Denmark. The hypothesis investigated is that the Nordic model of welfare is legitimized by its public nature to a degree which excludes volunteers from legitimately contributing as part of public welfare institutions. Findings suggest that volunteers are held in high regard among Swedes and Danes, but the involvement of volunteers in public welfare provision is deemed both a threat to the Nordic model of Welfare and matter-out-of-place in regards to the role the interview participants ascribed to volunteers and civil society.