Abstract
Background: The Mayor of Ambon City, in order to improve the welfare of society especially the health sector has made a policy too free basic health services costs at health centers and its network for all communities. In implementing this policy, there are many problems both tecnical and operational. Objectives: The objective of this research was to determine the performance of officers in providing free health services to the public in accordance with the level of satisfaction in terms of free health care. Methods: This research is descriptive analysis with a qualitative approach and conducted at five sub district coordinator public health services.Research data obtained by in-depth interviews and focused group discussion.For data analysis,qualitative techniques were used, that is, narrative interpretations, conclusions and data validation by triangulation techniques. Results: The results show that on giving free services,officer does not show any improvement in their performance. This was the result of the absence of incentives or special compensation for them. Material and non material compensation is expected to increase work motivation. Supporting facilities such as logistics and health facilities should be prepared to improve provision of free services, thus in turn increasing patient’s satisfaction. Keywords: Free Health Services Policy, Performance, Incentive and Compensation, Patient Satisfaction.
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