Abstract
The Indonesian banking industry had a voluntary turnover rate in 2019, this could indicate a low level of employee loyalty in Indonesian banking. This research was conducted using qualitative research methods and semi-structured interview questions. There were a total of thirteen interviewees, twelve employees and a senior human resources manager who worked at PT Bank XYZ as a triangulation process. Thematic data analysis was used to analyze the data. The results of the interview show that the leadership style has a high leadership style and has a maximum effect on employee loyalty and turnover intention at PT Bank XYZ. Transformational leadership style and democratic leadership style are the most suitable leadership styles to increase employee loyalty and reduce turnover intention of employees working at PT Bank XYZ. In addition, the results of the interview show that there are eight main factors that influence employee loyalty and turnover intention of employees working at PT Bank XYZ. The eight main factors are: Work-Life Balance, Passion for Job, Salary, Bonuses and Benefits, Relationship with Leader, Relationship with Team Members, Leader Appreciation and Respect, Career Path, and Personal Development. From the results of thestudy, it can be concluded that leadership style is the most important and important factor influencing employee loyalty and turnover intention as stated by interviewees. Transformational and democratic leadership styles are the most suitable leadership styles to increase employee loyalty and reduce turnover intentions at PT Bank XYZ.
Highlights
ABSTRAK Industri perbankan Indonesia memiliki tingkat turnover yang tinggi di tahun 2019, hal tersebut dapat mengindikasikan rendahnya tingkat loyalitas karyawan di perbankan Indonesia
The Indonesian banking industry had a voluntary turnover rate in 2019, this could indicate a low level of employee loyalty in Indonesian banking
There were a total of thirteen interviewees, twelve employees and a senior human resources manager who worked at PT Bank XYZ as a triangulation process
Summary
Seperti pembangunan ekonomi dapat diperlambat dengan fasilitasi dan penyediaan layanan. Tingginya tingkat turnover karyawan erat kaitannya dengan gaya kepemimpinan yang diterapkan di perusahaan organisasi. Penelitian ini berfokus untuk mengeksplorasi lebih lanjut dampak gaya kepemimpinan terhadap loyalitas karyawan dan turnover intention di sebuah perusahaan perbankan Indonesia, PT Bank. XYZ Berdasarkan permasalahan yang dikemukakan di atas, penelitian ini mencoba menjawab tiga hal utama: pertanyaan: 1. Sejauh mana gaya kepemimpinan mempengaruhi loyalitas dan turnover di PT Bank XYZ?. 2. Gaya kepemimpinan apa yang paling cocok diterapkan oleh para pemimpin di PT Bank. 3. XYZ untuk meningkatkan loyalitas karyawan dan mengurangi keinginan berpindah?. 4. Faktor-faktor apa saja yang mempengaruhi loyalitas karyawan dan turnover intention di PT Bank XYZ?
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