Abstract
The Internet has now become central to the way people live their lives – transforming businesses and providing new tools for everyday communication. 1 It is estimated that around 80% of households in the UK had an Internet connection in 2012. 2 Internet users are spending increasing amounts of time online, undertaking a greater range of online and social networking activities. 3 Relatively little is known about the scale and cost of cybercrime in the UK, as current industry and academic efforts have produced largely unreliable estimates. To address this, Julio Hernandez-Castro and Eerke Boiten at the University of Kent developed one of the first customer surveys centred on the impact and prevalence of cybercrime for the average UK citizen. They explain the methodology used, its advantages, limitations and main findings.
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