Abstract
cyber incivility is a communication behavior that violates ethics for mutual respect between one person and another in online. The impacts of cyber incivility include decreasing of satisfaction and work commitment, deliberate in job deviation until turnover intention. Unfortunately, empirical studies have so far only addressed the antecedents of cyber incivility perpetrators from the point of view of work domains and user communications user personalities, but rarely review online characteristics that cause a person to engage in social disinhibition. Therefore this study aims to prove the influence of anonymity, invisibility, asyncronicity, and dissociative imagination on cyber incivility behavior. This study uses correlational design with multiple linear regression analysis techniques. The subjects were 111 workers from various types of work (66 females, 45 males, mean of age = 32, 8739, standard deviation of age = 5,73) domiciled in Indonesia recruited by purposive sampling. The result shows that anonymity, invisibility and asincronicity have a significant effect on the presence of cyber incivility.
Highlights
The development of computer-mediated information and communication technology further facilitates the process of good communication between superiors and subordinates, colleagues, colleagues, and even consumers and clients (1-3)
The impacts of cyber incivility include decreasing of satisfaction and work commitment, deliberate in job deviation until turnover intention
This study aims to prove the influence of anonymity, invisibility, asyncronicity, and dissociative imagination on cyber incivility behavior
Summary
The development of computer-mediated information and communication technology further facilitates the process of good communication between superiors and subordinates, colleagues, colleagues, and even consumers and clients (1-3). Cyber incivility is a form of online communication that violates ethical norms with the aim of harming others (6) This concept is related to cyberbullying, the difference is if bullying is done by intimidating the target repeatedly, while the incivility is more ambiguous with low intensity (7). Survey data shows 91% of workers have experienced cyber incivility from supervisors and co-workers, even organizations in America estimate US $ 5 billion in health costs to overcome victims of stress due to rude e-mails (6). Regarding this phenomenon, various empirical studies have proven the impact of cyber incivility. Even worse this condition causes fatigue and absenteeism, leading to ever increasing shifting intentions (10)
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