Abstract
Over the last few years, the practice of management has witnessed the involvement of customers in the strategy of the firm, becoming one of its core assets. However, academic research focus on that matter remain relatively scarce in the field of strategic management. This research aims at understanding the scope of customers’ input as a resource, and how customers’ integration can be an asset in the construction of competitive advantage. By combining literatures from the resource-based view (RBV) and customers’ participation we highlight the different roles assigned attributed to customers as a resource (CAAR). Based on a multiple case analysis, we propose an exploratory taxonomy of CAAR strategies, which is likely to form the basis for further academic research and a useful tool for managers.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
