CUSTOMERS ATTITUDE AND SATISFACTION TOWARDS ONLINE SHOPPING: A STUDY IN ERODE DISTRICT OF TAMILNADU

Abstract

Objectives: In the rapidly expanding e-commerce market of India, understanding customer satisfaction across diverse age groups is crucial. This survey aims to provide insights into the determinants of customer satisfaction in online purchasing, focusing on participants from the Erode District. By exploring age-specific trends, the study seeks to uncover distinct preferences and expectations among different age cohorts in online shopping. The objectives include examining customers' online shopping habits, attitudes, and satisfaction based on their age groups.
 
 Methods: Participants from the Erode District of Tamil Nadu, India, were involved in this survey. The methodology likely involved collecting data through structured questionnaires, interviews, or online surveys tailored to capture various aspects of participants' online shopping experiences. The survey may have incorporated demographic information, shopping behaviors, preferences, and satisfaction levels to analyze age-specific trends accurately. Statistical analysis methods were likely employed to interpret the gathered data and derive meaningful insights.
 
 Results: The results of the survey provide valuable insights into the online shopping habits, attitudes, and satisfaction levels of customers in the Erode District across different age groups. It likely revealed significant trends and patterns regarding preferred shopping platforms, product categories, payment methods, and factors influencing overall satisfaction. The findings may also highlight any disparities or similarities in shopping behaviors and satisfaction levels among distinct age cohorts, offering actionable insights for e-commerce firms and policymakers.
 
 Conclusion: Understanding customer satisfaction in online purchasing is essential for the sustainable growth of the e-commerce sector. This survey conducted in the Erode District underscores the significance of recognizing age-specific preferences and behaviors among online shoppers. By comprehending the diverse needs and expectations of customers across different age groups, businesses and governments can formulate targeted strategies to enhance the online shopping experience, drive customer satisfaction, and foster the continued expansion of the e-commerce market in India.