Customer Support Emails by RPA Methodology

Abstract

Abstract: In today’s internet era electronic mail (Email) is a widely used communication channel commonly used to control customer inquiries such as complaints, feedbacks, reviews, and suggestions. With an increase in the number of customers, there is a significant increase in the emails being received daily, which needs to be segregated, to ensure that a proper reply is sent to all the senders in an organization and to prevent overwhelming and messy email accumulation. And the problem with the traditional method is that a manual workforce team cannot sit and segregate every email as the humongous number of emails get generated daily. apart from that it is quite a tiresome job and cannot be done by a single employee or a team of employees. So, the businesses industry and other industries can simply automate the email processing task of segregating common emails into specified folders as per the organization’s requirements, by Introducing a Robotic Process Automation (RPA) system which can generate and send customer support email. The work facilitates the process which is done by a robot without human intervention by using UiPath studio.S