Customer Service and Finance Departments Critical to Water Conservation Success

Abstract

This article discusses the importance of a strong partnership between a utility's customer service (CS) and finance departments and its water conservation staff, and how it is critical to the success of any utility's water conservation efforts. Utility water conservation (water efficiency) coordinators have several points of interface with CS and finance departments and depend on CS and finance staff for before‐ and after‐billing data to document reductions in water use from water conservation programs.