Customer Satisfaction towards Paytm Mobile Wallet - with Special Reference to Working Women in Chennai City

Abstract

The main aim of the mobile wallet is to make paperless money transaction convenient through advanced features like money transfer through the mobile application and QRcode. The mobile wallet has become an essential part of daily life mainly because of itsconvenient features in making quick payments from the same device with the help of the internet connection through a secured payment gateway. This empirical study focuses on the level of customer satisfaction towards the Paytm wallet and it also seeks to identify the challenges faced by the users while using Paytm mobile wallet.