Customer's Usage of Cashless Banking Services -with Special Reference to Puducherry (U.T)

Abstract

Cashless Banking is a designate or of financial transaction handled by means of credit cards, bank transfer, and cheques, with no exchange of bills or coins. The recent evolution of technology for financial transactions poses interesting questions for policy makers and financial institutions regarding the fitness of current institutional arrangements and availability of instruments to guarantee financial stability, effectiveness & efficiency of economic policy. This study aims to find out how the socio economic conditions of the respondents influence the proper and prompt use of various services.135 sample customers from Puducherry (U.T) were chosen for the study. The findings show that the respondents’ education qualification and the type of account (Savings, fixed, recurring and current account) are moderately correlated with the use of different services provided by the bank.