Customer Friendly Cab Booking System

Abstract

Abstract: The explosive surge in demand for cabs and taxi services in comparison to public transportation owing to its convenience and safety have recently led to the invention of Internet based methods of booking private transportation. These methods of cab reservation and booking have been revolutionized with the release of internet applications which enable customers to choose among a variety of options with even access and confirmation of the booking in mere seconds. Owing to the wide fame of these applications and competition among the drivers and the different cab booking applications is one of the biggest issues. The major reason for a passenger to prefer one app over the other is the affordability and the reasonability of the suggested costs per trip. Majority of the current cab booking mobile applications in India, use some values of variables defined by the user while booking a cab, according to which the algorithm decides on a fare and chooses a driver. While most present cab booking software use some specific varying variables, a novel approach of using only the distance between the driver and passenger is chosen, the rest of the variables are optional while suggesting a driver. The results produced by this novel method will not be highly customer-defined variables-specific, it will be subject to change base only on the distance. Previous trends in consumerism of cab booking software’s and applications have been studied on the basis of research published in multiple peerreviewed journals. The idea suggests how instead of allowing only the algorithm-selected option, what advantages the concept of leaving the choice up to the customer and the driver would have, with only an optional suggestion given by the algorithm. It is programmed to optimize both end users’ experience while at the same time providing a certain amount of profit to the software owning company and the driver while still catering to the passenger’s expectations in terms of safety, comfort and speed of response. The proposed solution will help us to compare the prices between different cab booking applications like Uber and Ola which are majorly used by the consumers in India for cab booking. This idea would tackle the problem of having multiple applications for cab booking since the customer will not have to switch between multiple applications. This is a one stop solution which will compare the booking prices offered by different cab booking applications, the user will be able to choose the best, fair and cheapest cab option for their journey.