Abstract
The purpose of this study is to determine and describe the Customer-Driven Service Standards of Citizen Charter in Badan Kepegawaian Daerah Kabupaten Sidoarjo. This research is a qualitative descriptive study located Badan Kepegawaian Daerah Kabupaten Sidoarjo. The technique of determining informants using purposive sampling. The informants in this study were the Head of Badan Kepegawaian Daerah Kabupaten Sidoarjo, Head of Planning and Reporting, Planning and Reporting Staff, Civil Servants in Kabupaten Sidoarjo Government. Data collection techniques through interviews, observation, and documentation. The technique of analyzing data uses an interactive model consisting of data collection, data reduction, data presentation, and conclusion drawing. The results of this study indicate that customer-driven service standards are indicated by the formulation of service standards in accordance with the vision and mission of Badan Kepegawaian Daerah Kabupaten Sidoarjo and informed through the official website of the Badan Kepegawaian Daerah Kabupaten Sidoarjo.
Highlights
Pelayanan publik merupakan elemen utama dalam penyelenggaraan pemerintahan
The results of this study indicate that customer-driven service standards are indicated by the formulation of service standards in accordance with the vision and mission of Badan Kepegawaian Daerah Kabupaten Sidoarjo and informed through the official website of the Badan Kepegawaian Daerah Kabupaten Sidoarjo
B. Memberikan respon dan tindak lanjut secara cepat dan terbuka terhadap kritik/saran yang disampaikan melalui website
Summary
Misi, tujuan, dan sasaran yang telah ditetapkan tersebut dilaksanakan BKD Kabupaten Sidoarjo melalui berbagai jenis layanan yang diberikan kepada pengguna layanan dalam hal ini aparatur pemerintah daerah Kabupaten Sidoarjo. Jenis layanan kepegawaian yang diberikan oleh BKD Kabupaten Sidoarjo antara lain: Tabel 2 Jenis Layanan Kepegawaian BKD Kabupaten Sidoarjo.
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