Abstract
This paper considers certain aspects of a four year programme of research, and addresses the changing cultural requirements to support the rise of improvisational working practices within the UK financial services sector. Specifically, it reports on some of the outcomes of a study encompassing over 100 hours of interviews, together with a variety of other primary and secondary data. The outcomes of the full study are documented elsewhere, and they identify a number of key factors that contribute to the successful use and control of improvisational working practices. One of these factors is a supportive organisational culture, and this specific area is dealt with in this paper. A particular focus is how the sample of organisations has attempted to identify and create supportive cultural conditions for improvisational work to take place. In order to bring clarity to the outcomes of this study, a matrix of the case study organisations is also offered, which segregates those organisations according to their c...
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