Culturally Compatible Usability Work

Abstract

This paper analyzes how organizational culture is intertwined with usability work in software (SW) development organizations. Usability is an important quality characteristic of software products and systems. However, the development of usability is challenging in SW development. Organizational culture has been argued to affect usability work in SW development organizations, thus, this paper takes a culture-oriented approach in the analysis of usability work in two SW development organizations operating in the product development context. First, based on a literature review, a definition of usability work is offered. An interpretive view of organizational culture, acknowledging its recent critique, is then introduced and utilized in the empirical analysis. The empirical results suggest that differences exists in how usability work is modified and interpreted in the organizations with divergent cultural contexts, those advocating different motives and practices for usability work. Finally, the importance of understanding the cultural context into which usability work is introduced is emphasized, and it is argued that culturally compatible strategies to usability work should be adopted.