Abstract
Research suggests that competencies – collections of knowledge, skills, abilities, and attitudes – are necessary for organizational success. Yet, not all organizations’ successes are reliant on a single set of defined competencies and competencies differ among disciplines, organizations, and industries. Research indicates that the competencies required of vacation ownership management may differ from the traditional lodging segment due to the complexities of the vacation ownership product. Therefore, this study provides a perspective of vacation ownership competency domain clusters. Analyzing data gathered from 331 property-level vacation ownership managers identified consistent competency domain clusters and revealed that the importance and frequency of use of each competency domain cluster varies by type of resort. Further, a surprising result was the discovery of a lack of industry certification among the respondents. This research extends management competency theory to another segment of the hospitality industry and provides practical implications for managers in the vacation ownership segment.
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