Abstract
PurposeTo assess the ability of generative AI to assist in crisis management planning and response.Design/methodology/approachThe viewpoint is built on a “conversation” with ChatGPT (CGPT) on the subject of crisis management. As such, portions of the text were generated by CGPT, a Large Language Model (LLM) and not by the author.FindingsWhile CGPT has mastered the language of crisis management, its ability to assist in real-life situations is probably limited. Paradoxically, it believes it can help provide predictive analytics even though it claims not to be able to assess future events.Originality/valueThe author believes that the paradoxes inherent in CGPT’s claims to be able to assist in crisis management have not previously been examined.
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