CSR maturity model for smart city assessment

Abstract

Population and urban growth are challenging traditional approaches to solving city-related problems. To meet these challenges, the concept of smart city/community (SC) has been introduced as a strategic solution. This research seeks to identify the key smartness dimensions of a city, build a corresponding novel smartness concept, and develop a full assessment model. The contribution of this research includes identifying three key dimensions for SCs: connectivity (C), sustainability (S), and resiliency (R); and developing a corresponding maturity model (MM) for SC assessment referred to as CSR-MM. The model’s applicability is validated by examining its conformance to MM design principles, available in the literature, and practically demonstrated via a case study (Fredericton Public Transit, New Brunswick). The assessment outcomes were compared against an international SC assessment tool ( ISO37120 2018 ). Municipalities will benefit from this CSR-MM in identifying maturity gaps, setting prioritized goals, and focusing on continuously improving citizens’ well-being.