Abstract
Abstract: This paper looks at the development and implementation of a CSMU grievance system in universities. It examines the benefits for Faculty and educational organizations, as well as the challenges faced by establishing and maintaining an effective system. We also highlight and show that such a system is necessary. A comprehensive review of existing literature, together with case studies of working complaints systems in educational establishments, forms the basis for the development of the system. The paper also provides an overview of how a Faculty complaint system should be structured and the general approach to its design, which calls for explicit ideas, effective communication, established reporting systems, trained experts as well as a proper procedure relating to complaints. Studies have shown that an effective redress system for Faculty can greatly improve the overall Faculty experience and help educational organizations increase their popularity with the general public. The paper describes how an efficient CSMU grievance system can be built and operated by academic institutions, as well as colleges and universities
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